Items can be returned within two weeks for a full refund, less shipping, provided the item is in its original packaging and condition. We cannot accept returns on personalized items unless the item is materially flawed, defective or we have made a mistake in the personalization. We will be happy to issue a replacement or a full refund in these cases. We encourage you to ship all returns via insured for protection against loss or damage. Unfortunately, we cannot refund shipping costs. Return shipping costs re the responsibility of the customer. If a returned item is found to be have been used a refund cannot be issued and the customer will need to pay shipping to have the item returned to them. All sale items are final and non-refundable.